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Drawing from decades of research within world-class organizations, the authors show that great leaders excel not just through skill and smarts, but by connecting with others using Emotional Intelligence competencies like empathy and self-awareness. The best leaders, they show, have "resonance"--a powerful ability to drive emotions in a positive direction to get results--and can fluidly interchange among a variety of leadership styles as the situation demands. Groundbreaking and timely, this book reveals the new requirements of successful leadership.

Business leaders who maintain that emotions are best kept out of the work environment do so at their organization's peril. Bestselling author Daniel Goleman's theories on emotional intelligence (EI) have radically altered common understanding of what "being smart" entails, and in Primal Leadership, he and his coauthors present the case for cultivating emotionally intelligent leaders. Since the actions of the leader apparently account for up to 70 percent of employees' perception of the climate of their organization, Goleman and his team emphasize the importance of developing what they term "resonant leadership." Focusing on the four domains of emotional intelligence--self-awareness, self-management, social awareness, and relationship management--they explore what contributes to and detracts from resonant leadership, and how the development of these four EI competencies spawns different leadership styles. The best leaders maintain a style repertoire, switching easily between "visionary," "coaching," "affiliative," and "democratic," and making rare use of less effective "pace-setting" and "commanding" styles. The authors' discussion of these methods is informed by research on the workplace climates engendered by the leadership styles of more than 3,870 executives. Indeed, the experiences of leaders in a wide range of work environments lend real-life examples to much of the advice Goleman et al. offer, from developing the motivation to change and creating an improvement plan based on learning rather than performance outcomes, to experimenting with new behaviors and nurturing supportive relationships that encourage change and growth. The book's final section takes the personal process of developing resonant leadership and applies it to the entire organizational culture. --S. Ketchum

Daniel Goleman

Daniel Goleman's international bestseller "Emotional Intelligence" forever changed our concept of "being smart," showing how emotional intelligence (EI) - how we handle ourselves and our relationships - can determine life success more than IQ. Then, "Working with Emotional Intelligence" revealed how stellar career performance also depends on EI. Now, Goleman teams with renowned EI researchers Richard Boyatzis and Annie McKee to explore the role of emotional intelligence in leadership. Unveiling neuroscientific links between organizational success or failure and "primal leadership," the authors argue that a leader's emotions are contagious. If a leader resonates energy and enthusiasm, an organization thrives; if a leader spreads negativity and dissonance, it flounders. This breakthrough concept charges leaders with driving emotions in the right direction to have a positive impact on earnings or strategy. Drawing from decades of analysis within world-class organizations, the authors show that resonant leaders - whether CEOs or managers, coaches or politicians - excel not just through skill and smarts, but by connecting with others using EI competencies like empathy and self-awareness. And they employ up to six leadership styles - from visionary to coaching to pacesetting - fluidly interchanging them as the situation demands. The authors identify a proven process through which leaders can learn to: assess, develop, and sustain personal EI competencies over time; inspire and motivate people; cultivate resonant leadership throughout teams and organizations; and, leverage resonance to increase bottom-line performance. The book that no leader in any walk of life can afford to miss, this unforgettable work transforms the art of leadership into the science of results. Daniel Goleman is Codirector of the Consortium for Research on Emotional Intelligence in Organizations at Rutgers University. Richard Boyatzis is Professor and Chair of the Department of Organizational Behavior at the Weatherhead School of Management at Case Western Reserve University. Annie McKee serves on the faculty of the University of Pennsylvania Graduate School of Education and consults to business and organization leaders worldwide.

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Richard E. Boyatzis

Richard E. Boyatzis is Professor of Organizational Behavior, Chair of the Department of Organizational Behavior in the Weatherhead School of Management at Case Western Reserve University, Cleveland. His main areas of research are adult development, leadership, and development of emotional intelligence. Prior to joining the faculty at CWRU, he was President and CEO of McBer & Co. from 1976-'87, having been with McBer from 1969. From 1983-'85 he was an executive with Yankelovich, Skelly & White, while on its Board of Directors and the Board of the Reliance Consulting Group. From 1985-'86 he was on the Board of the Hay Group when they were owned by Saatchi & Saatchi. 
Professor Boyatzis has consulted to many Fortune 500 companies, government agencies and companies in Europe on various topics including executive and management development, organization structure, culture change, R&D productivity, economic development, selection, promotion, performance appraisal, and career pathing. He is the author of numerous articles on human motivation, self-directed behavior change, leadership, value trends, managerial competencies, power, alcohol and aggression, and a research book entitled, The Competent Manager: A Model for Effective Performance. He is also author of Transforming Qualitative Information: Thematic Analysis and Code Development and co-author of Innovations in Professional Education: Steps on a Journey from Teaching to Learning with Scott S. Cowen and David A. Kolb. Professor Boyatzis has a BS in Aeronautics and Astronautics from MIT and an MA and Ph.D. in Social Psychology from Harvard University.

Annie McKee

Annie McKee is the founder of the Teleos Leadership Institute, and serves on the faculty of the Graduate School of Education at the University of Pennsylvania. In collaboration with Richard Boyatzis and Frances Johnston she completed Becoming a Resonant Leader: Develop Your Emotional Intelligence, Renew Your Relationships, Sustain Your Effectiveness published by Harvard Business School Press.

Annie McKee is a bestselling business book author and advisor to top global leaders, from CEOs of Fortune 50 companies to government officials South Africa. In 2005, BusinessWeek named her in their Top 100 Leaders issue as an Executive Coach.