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"Our super-speed, electronically driven workplace has begun eroding our ability to talk and, what's more, to listen. Yet we must all keep presenting ourselves and our ideas verbally, in person, to make that final sale or get ahead. That means you need new verbal and visual approaches to everything from giving a presentation, handling a client, making an impact at a meeting, or just selling yourself.

Sonya Hamlin is one of the country's leading communication experts. She tackles the new issues in the workplace, rewriting her previous best-selling How to Talk So People Listen to provide a host of new techniques for getting what you want at work today. She covers all your workplace communication needs to discover and return to every time you have to present yourself or your ideas.

This book is written for everyone, from the entry-level employee to the executive. Hamlin delivers groundbreaking insights and solutions to some of today's major communication issues at work: negotiating the generation gaps, integrating a multicultural workforce, organizing your message and making it visual, and understanding what motivates today's audiences. She provides unique, innovative tools in an informal, practical style. This is an invaluable resource for achieving one's goals through skillful, compelling communication techniques."

How to Talk So People Listen is an invaluable guide to communicating simply and well in virtually any setting....essential to developing an effective management style....Sonya can write as she speaks: clearly and concisely."-- James W. Walker, Jr., General Counsel, CIGNA Corporation"This book should be read by everyone. There is an art to success: listening. No one articulates and reveals this secret more than Sonya. She is an expert in the field."-- Thomas P. (Tip) O'Neill, Jr., Former Speaker of the House of Representatives"Sonya's book offers both insight into the communication/negotiation process and helpful, clearly illustrated examples on how to impove the prospects for success both for the knowledgeable practitioner and those just embarking upon their career. I recommend it to both."-- Chris G. Andersen, Vice Chairman, Paine Weber, Inc."Hamlin provides guidelines, insights and advice that are patently useful. There are many innovative strategies....This is a compendium of tested techniques that can help readers to improve communication on the job and elsewhere."-- Publishers Weekly

Sonya Hamlin

Sonya Hamlin, an award-winning television talk-show host, consults and coaches America's Fortune 100 companies and executives including JPMorgan Chase, American Express, IBM, Lehman Brothers, Bayer Corporation, and ExxonMobil. She has taught at Oxford, the Harvard Law School, the John F. Kennedy School of Government, and the MIT Sloan School of Management. Hamlin appears on network television as a communications expert and analyst and is the author of the best-selling What Makes Juries Listen TODAY.