Business leaders who maintain that emotions are best kept out of the work environment do so at their organization's peril. Bestselling author Daniel Goleman's theories on emotional intelligence (EI) have radically altered common understanding of what "being smart" entails, and in Primal Leadership, he and his coauthors present the case for cultivating emotionally intelligent leaders. Since the actions of the leader apparently account for up to 70 percent of employees' perception of the climate of their organization, Goleman and his team emphasize the importance of developing what they term "resonant leadership." Focusing on the four domains of emotional intelligence--self-awareness, self-management, social awareness, and relationship management--they explore what contributes to and detracts from resonant leadership, and how the development of these four EI competencies spawns different leadership styles. The best leaders maintain a style repertoire, switching easily between "visionary," "coaching," "affiliative," and "democratic," and making rare use of less effective "pace-setting" and "commanding" styles. The authors' discussion of these methods is informed by research on the workplace climates engendered by the leadership styles of more than 3,870 executives. Indeed, the experiences of leaders in a wide range of work environments lend real-life examples to much of the advice Goleman et al. offer, from developing the motivation to change and creating an improvement plan based on learning rather than performance outcomes, to experimenting with new behaviors and nurturing supportive relationships that encourage change and growth. The book's final section takes the personal process of developing resonant leadership and applies it to the entire organizational culture. --S. Ketchum
Daniel Goleman
Daniel Goleman, Ph.D. (1946) is an internationally known psychologist who lectures frequently to professional groups, business audiences, and on college campuses. As a science journalist Goleman reported on the brain and behavioral sciences for The New York Times for many years. His 1995 book, Emotional Intelligence was on The New York Times bestseller list for a year-and-a-half, with more than 5,000,000 copies in print worldwide in 40 languages, and has been a best seller in many countries. Apart from his books on emotional intelligence, Goleman has written books on topics including self-deception, creativity, transparency, meditation, social and emotional learning, ecoliteracy and the ecological crisis.
Goleman is a co-founder of the Collaborative for Academic, Social, and Emotional Learning (www.casel.org), originally at the Yale Child Studies Center and now at the University of Illinois at Chicago. CASEL’s mission centers on bringing evidence-based programs in emotional literacy to schools worldwide.
He currently co-directs the Consortium for Research on Emotional Intelligence in Organizations (www.eiconsortium.org) at Rutgers University. The consortium fosters research partnerships between academic scholars and practitioners on the role emotional intelligence plays in excellence.
Goleman is a board member of the Mind & Life Institute, which fosters dialogues and research collaborations among contemplative practitioners and scientists. Goleman has organized a series of intensive conversations between the Dalai Lama and scientists, which resulted in the books Healthy Emotions, and Destructive Emotions. He is currently editing a book from the most recent dialogue on ecology, interdependence, and ethics.
Goleman’s work as a science journalist has been recognized with many awards, including the Washburn Award for science journalism, a Lifetime Career Award from the American Psychological Association, and he was made a Fellow of the American Association for the Advancement of Science in recognition of his communicating science to the general public.
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Richard E. Boyatzis
Richard E. Boyatzis is Professor of Organizational Behavior, Chair of the Department of Organizational Behavior in the Weatherhead School of Management at Case Western Reserve University, Cleveland. His main areas of research are adult development, leadership, and development of emotional intelligence. Prior to joining the faculty at CWRU, he was President and CEO of McBer & Co. from 1976-'87, having been with McBer from 1969. From 1983-'85 he was an executive with Yankelovich, Skelly & White, while on its Board of Directors and the Board of the Reliance Consulting Group. From 1985-'86 he was on the Board of the Hay Group when they were owned by Saatchi & Saatchi.
Professor Boyatzis has consulted to many Fortune 500 companies, government agencies and companies in Europe on various topics including executive and management development, organization structure, culture change, R&D productivity, economic development, selection, promotion, performance appraisal, and career pathing. He is the author of numerous articles on human motivation, self-directed behavior change, leadership, value trends, managerial competencies, power, alcohol and aggression, and a research book entitled, The Competent Manager: A Model for Effective Performance. He is also author of Transforming Qualitative Information: Thematic Analysis and Code Development and co-author of Innovations in Professional Education: Steps on a Journey from Teaching to Learning with Scott S. Cowen and David A. Kolb. Professor Boyatzis has a BS in Aeronautics and Astronautics from MIT and an MA and Ph.D. in Social Psychology from Harvard University.
Annie McKee
Annie McKee is the founder of the Teleos Leadership Institute, and serves on the faculty of the Graduate School of Education at the University of Pennsylvania. In collaboration with Richard Boyatzis and Frances Johnston she completed Becoming a Resonant Leader: Develop Your Emotional Intelligence, Renew Your Relationships, Sustain Your Effectiveness published by Harvard Business School Press.
Annie McKee is a bestselling business book author and advisor to top global leaders, from CEOs of Fortune 50 companies to government officials South Africa. In 2005, BusinessWeek named her in their Top 100 Leaders issue as an Executive Coach.